​​Cognitive Bias: A Feature, Not a Bug

Sometimes people think something is a design flaw, but it’s really a design feature.

Let’s pretend that you are new to Gmail. As a new user, you find yourself complaining about the five-second delay in sending email messages and you call it a bug-a flaw in the software. However, after using Gmail for a few days, you realize that you used the recall email feature several times a month. After using…